Frequently Asked Questions – FAQ

 

SHIPPING

Frequently Asked Questions

 Q. Where does Lala Skin Essentials ship to?

A. We ship to Canada, United States, Europe, Asia, and across Africa. Learn more about Shipping and rates on the Shipping Page

 

 Q. How long will my order take to arrive?

A. All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping. Once your order leaves our warehouse, the estimated delivery time is determined based on the delivery location. You can estimate your shipping time here.

 

 Q. What is your return policy?

A. We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products or any items marked as non-refundable on the product page are not within our return guidelines.

 

 Q. How do I make a return request?

A. If you would like to make a return request, please email info@lalaskinessentials.com  with your order number and the item(s) that you would like to return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

 

 Q. How long will my order take to arrive?

A. Standard shipping takes 3-7 business days within Canada and the USA and may take up to 10-15 business days for international shipments. See our Shipping page for full details.

 

 

ORDER AND PAYMENT

Frequently Asked Questions

 Q. How do I modify and order that was just placed?

A. Act fast! If you contact us immediately, our Customer Care Team can help you modify your order if it has not yet been processed.

 

 Q. How are my identification and financial information protected?

A. We know how important privacy and the protection of personal information are to our customers. We use the latest cybersecurity measures, such as SSL (Secure Sockets Layer) and firewalls, to protect your information and defend against potential threats. Please refer to our Privacy Policy for more information.

 

 Q. How can I leave feedback about my experience?

A. Please leave a review on the product page, share on our Instagram or Facebook page or contact us at info@lalaskinessentials.com and we’ll share your input with the entire team. Your feedback helps us improve our products and enhance your shopping experience. We love hearing from our customers!

 

 Q. How do I apply coupon code to my order?

A. Add the products that you’d like to purchase to your shopping cart – keep in mind, your discount will not be subtracted from the price yet. Proceed to checkout, and as soon as you get to the checkout process (on the same page that you give your payment information) you’ll notice the “Coupon Code” field. Enter the code in the box provided and the amount will be discounted from your order!

 

 Q. Do you accept debit cards?

A. No, we only accept all major credit cards, Interac e-mail Money Transfer and Paypal.

 

 Q. I am about to place my first order on your website. Do I get a discount or a coupon?

A. Yes! If you are a new customer to Lalaskinessentials.com, you are eligible to use 15% off code; once you sign up to be a LALA VIP.

 

 

PRODUCTS AND INGREDIENTS

Frequently Asked Questions

 Q. Where do you get your ingredients?

A. We source our ingredients and raw materials from local growers and producers in Canada, the United States, and Nigeria to support the health and prosperity of their local economies. We are proud of our partnership with them!

 

 Q. How do I use your products?

A. Directions are indicated in the “How to Use” section for every product. Directions are also available on the product labels.

 

 Q. What If I have allergies?

A. The best thing about our products is that they are 100% organic. We never use any parabens, chemicals or synthetic ingredients that can irritate your skin, Please check product descriptions to ensure there are no allergies before you place an order with us.

 

 Q. I have sensitive skin, how do I know I will not have a side reaction to your products?

A. The Lala Skin Essentials line was born from the needs of highly sensitive, acne and inflammation-prone skin of our founder. So, our entire collection helps to soothe the skin with gentle safe and organic ingredients. Please take the skin care quiz to know the products that are best suited for your skin.

 

 Q. My body butter has melted. What should I do? Is it safe to use?

A. It is completely normal for some products to melt in temperatures over 85°F (especially body butters). Please note that this is no way alters their efficacy. Simply place the butters in the fridge for 1-2 hrs for the butters and oils to solidify and enjoy.

 

 Q. Where can I buy your products?

A. On-line and Pop-up Stores! We are an e-commerce company committed to sourcing the best quality skin care products that are also cruelty-free, vegan, organic, ethically-sourced and eco-friendly. We are also committed to packaging according to eco-friendly standards in order to minimize our carbon footprint.

 

 Q. How do I check if a product has a certain ingredient?

A. Please read the ingredient label on the product or product box. Should you find that you are allergic to a product after purchasing it, we will gladly offer you a full refund and free returns once we receive the unused item back in our warehouse. Please allow 7-10 days for a refund.

 

 Q. How do I store your products?

A. It is important to store ALL our products in a cool, dry place.

 

 

COLLABORATIONS AND PROGRAMS

Frequently Asked Questions

 Q. What is the Affiliate program?

A. Our Affiliate program is the best way for you to earn while working from home. This program needs a low-cost capital to start a successful business. We are a supportive community and would love to see you get financially independent and empowered. Read more here.

 

 Q. How can I be a brand ambassador?

A. Lala Skin Essentials would love to partner with you to spread our love for organic skin care and hair products and their benefits through the Brand Ambassador Program. We are seeking creative, energetic and outgoing people who are passionate and have a strong presence on social media. Get details here.  Bonus: You also get a free skin care package from us when you sign up as well as earn commission!

 

 Q. Do you have any internship opportunities?

A. Yes, Lala Skin Essentials has Internship opportunities for work experience or school co-op credits. Please send us your cover letter and resume, if interested to info@lalaskinessentials.com

 

 Q. How can I collaborate with Lala Skin Essentials?

A. We are always open to collaborating with bloggers, influencers, and YouTubers. Please send us a message on Instagram or email us at info@lalaskinessentials.com. And let’s grow together!

 

Still have questions?

You can reach us at info@lalaskinessentials.com